Ambrose Wekesa

I worked in the BPO industry for 4 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in kenya. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a companys growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full time freelancer and I am willing to work in shifting schedule.