About Me
I am a seasoned Customer Service Specialist with over 8 years of experience in managing multi brand support operations, enhancing customer retention, and delivering omnichannel support excellence. Skilled in complaint resolution, process improvement, and strategic analysis, I consistently exceed customer satisfaction benchmarks and drive business growth. With expertise in e commerce order management and customer engagement, I excel in creating seamless customer experiences and fostering loyalty. My proven track record includes optimizing processes and achieving high first contact resolution rates in dynamic and fast paced environments
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