Amaka Ifedinezi

I am an experienced and highly dedicated professional with a four year track record in customer service. I have demonstrated expertise in efficiently managing a high volume of inbound calls while consistently providing prompt and customer focused responses.
Proficient in identifying and addressing customer needs, I have achieved increased satisfaction and met sales targets and call handling quotas, utilizing tools such as the Vici dialer, Fresh Works, and Connex 1 dialer.
I possess skills in effectively resolving customer complaints and ensuring timely solutions, resulting in improved customer retention. In my role as an Assistant Team Lead, I played a vital role in optimizing team performance by overseeing weekly KPIs, organizing coaching sessions, and facilitating team huddles.
I diligently document call information and actively contribute to team meetings, offering valuable insights and guidance. Known for adaptability and a strong work ethic, I readily take on additional responsibi