About Me
My background in customer service and chat support has given me strong problem solving skills, the ability to communicate clearly in writing, and the discipline to handle multiple conversations at once without sacrificing quality. I have over 8 years of experience assisting customers in both BPO and healthcare industries, where I consistently met performance metrics such as response time, accuracy, and customer satisfaction scores. I’m highly adaptable to new tools and systems, which allows me to quickly adjust to process updates and deliver efficient support. These skills, combined with my patience, empathy, and focus on resolving issues, will help me contribute to excellent customer experiences in this role.
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