About Me
I have been with the BPO industry for almost 11 years and then quit to start freelancing full time. I started my career as Customer Service Representative for almost 2 years .I then worked for various post with Conduent for almost 9years. I started as an Insurance Analyst. We call insurance agent to request for the renewal certificate for their annual insurance coverage, update database based on the provided documents and request for additional coverage if needed or any other requirements needed to comply with the investor’s requirement through phone call or email. I was then assigned as Transaction Processor and got promoted after 2years with the account as Team Lead. I monitor the performance of at least 20 indexers with our metrics which are quality, productivity and attendance. I generate and save the data on our report so I can present my indexers as well as my manager the team’s weekly, monthly, quarterly and annual business review through power point presentation
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