Alma Joven

I am a motivated and adaptable BPO professional with over 2 years of experience in customer service, collections, and real time workforce analysis. Skilled in handling calls, emails, and chats with professionalism, I specialize in building trust with customers, resolving issues efficiently, and ensuring excellent service delivery. My background as a Real Time Analyst has equipped me with strong analytical and reporting skills, monitoring staffing levels and ensuring service level agreements are consistently met. In addition, I have hands on experience in cold calling and lead generation, where I verified business details, qualified prospects, and seamlessly connected clients with the right solutions. Known for my strong communication, active listening, and problem solving abilities, I thrive in fast paced environments and consistently deliver accurate, high quality results. I bring a positive attitude, adaptability, and a commitment to helping clients achieve their goals through excel