About Me
I used to work for telecommunications company. My expertise mostly handling customers for their account, billing, sales and devices issues specific to troubleshooting the network. Not just that, but I am used to handling a team teaching them the product knowledge that I had and how to handle different types of customer. I also experience hiring someone specific to the needs of what we are outsourcing. Choosing wisely which or whom these person that will continue the legacy that I left them. I am also assigned to do admin tasks such as coaching, Call listening calibration and etc. For coaching, I am determining the root cause of why a representative cannot do a specific behavior that is needed by the client/account. Once I determined the cause, I’ll respond a quick recovery plan by thinking outside the box by helping them to grow. Once they start learning, They were able to teach one another. Or for every new hire that they are handling. So passing down the knowledge.
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