Aljon Alvarez

I am a dedicated Customer Service Professional with over seven years of experience providing excellent support across multiple industries. I specialize in handling customer inquiries through email, chat, phone, and social media while ensuring professionalism, empathy, and efficiency. Skilled in CRM and e commerce platforms such as Zendesk, Gorgias, Klaviyo, Phoenix, Shopify, Sticky.io, and Fulfillment.com, I am experienced in order management, including refunds, returns, replacements, cancellations, and tracking updates.

Beyond customer support, I have a background in back office operations, transcription, and quality assurance. I have also taken on leadership roles such as coaching and mentoring, which strengthened my ability to guide teams and improve performance. Known for being adaptable and detail oriented, I thrive in fast paced environments while maintaining high service quality. I value professionalism, clear communication, and customer satisfaction, making me confident in my