About Me
Passionate and service oriented professional with 3+ years of experience as a technical support
engineer in a fast paced B2B/SaaS environment and proven ability to leverage empathy and
emotional intelligence in developing rapport with customers. Building meaningful relationships
with customers through timely and engaging communication to establish a successful
relationship. I am well versed in troubleshooting, efficiently triaging/resolving reported issues
while collaborating with and escalating to senior resources as/when needed thereby ensuring
resolutions are achieved as quickly as possible.
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$5/hr
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