Alessio Senesi
Athens, Greece
Contact Center Operations Manager
Local Time - 09:01 AM
About Me
With over 15 years in a multicultural setting as a Contact Center Operations Manager,
Ive collaborated with Fortune 500 companies across diverse industries in EMEA
markets B2B and B2C, SaaS. My expertise lies in crafting customer service strategies,
delivering on customer satisfaction NPS, and optimizing operational efficiency SLA,
AHT and customer experience. Experience in Customer Success, with a strong focus
on fostering long term client relationships and ensuring seamless software integration
to meet business needs. Proven ability to collaborate with cross functional teams to
drive adoption, deliver ROI, and align technical solutions with customer goals. While
cultivating high performing, large scale teams in industries like Software and
Technology, Mobile Telecommunications, Airline, Gaming, and Logistics, Ive also
leveraged my MBA, steering successful projects and nurturing robust client
relationships to amplify organizational successes.
My Expertise
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$18/hr
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