Aldwin Sebastian
Angeles City, Philippines
Oprations Management | Virtual Assistance
Local Time - 08:40 PM
About Me
I am currently working as an Assistant Manager at iQor, a global provider of customer care and business process outsourcing solutions. My core competencies include business process improvement, key performance indicators, and Microsoft Excel.
As an Assistant Manager, I organize and direct the day to day activities related to the operation, managing, training, and guiding call center supervisors and their teams. I am proactive in driving performance improvements in overall service levels, customer satisfaction, and efficiency. I also handle 6 7 supervisors with a maximum of 18 full time employees per team. I am passionate about delivering quality service to our clients and customers, and I enjoy working with a diverse and collaborative team. I value continuous learning and development, and I seek to apply my skills and knowledge in psychology to enhance the customer experience and the employee engagement.
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$7/hr
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