I have worked in Administration, Customer Service and Sales focused roles for 10 years.
My most recent position was at HCF's head office as a Customer Service Officer where I provided support to HCF members, branches and call centre staff.
During my time at HCF I took on additional responsibilities as I developed in my role; such as managing HCF's Overseas Visitors Health Cover memberships, the allocation of work to call centre staff and ensuring service levels are met.
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