Akosianel

Hi my name is Blanely Vicedo age 33 from Philippines,
I worked as a customer service representative in a call center for a Healthcare Insurance company for two and half years. My primary responsibility was to handle inbound calls from customers regarding their benefits, service issues, payments and technical support. I also occasionally made outbound calls for schedule commitment.

One of the key aspects of my role was providing prompt and effective solutions to customer concerns. This often involved active listening to understand the issue, empathizing with the customers frustration, and then offering clear and concise explanations or troubleshooting steps. I became proficient in navigating our companys systems and databases to access customer accounts and information quickly, which helped streamline the resolution process.

Of course, working in a call center wasnt without its challenges. There were times when I had to deal with upset or irate customers, but I learned to remain ca