Ajas Saif

I think like a customer. When people click Contact Us, or they pick up the phone, they have a goal in mind and want an action completed. My first goal as a technical support engineer has always been to make sure that the customer gets what they came for.

When I get into a job, I want to know everything. What can we do? How can we do it? The devil is often in the details, so I make sure to be precise and detail oriented. I strive to build my reputation at work by keeping open lines of communication with teammates and folks in different functional roles to find out what they know and how best to work with them. I navigate between sometimes competing goals of the firm and the customer by applying what Ive learned through this communication.

When I feel I have a firm grasp on the role I serve, I scale up my efforts to make customers days better by training teammates and taking an active role in their development. I use positivity to make work a pleasant place to be, building an atmos