Ahmed Taher

Customer Service & Technical Support Specialist | B2B Sales | CRM | IVR | Bid Manager | Arabic & English

A results driven professional with over 7 years of experience across customer service, B2B sales, bid management, and CRM operations spanning telecom, software, security solutions, and BPO services. I have built and managed customer service teams from scratch, audited IVR automation workflows in high volume telecom environments, led full B2B sales cycles, and delivered competitive technical and commercial proposals across multiple sectors.
Fluent in Arabic and English, I approach every project with clear methodology, attention to detail, and a focus on measurable outcomes..
Available for hourly or fixed price engagements, short or long term.

CAREER HIGHLIGHTS

* WE — Telecom Egypt

Delivered multi channel customer support calls, chat, email for internet subscribers.
Advanced into back office operations including complaint review, technical escalations, network coordination,