Ahmed Abassi

specializes in developing and maintaining partnerships with clients, implementing business operation and service solutions, and achieving and exceeding client service level agreements. I am a certified Six Sigma and Lean green Belt, COPC certified contact center manager, as well as a Communication professional from the Project Management Institute.

Currently, I lead the training and quality department at INTELCIA, a global leader in customer relationship management and business process outsourcing. I am responsible for creating and improving organizational and functional processes, policies, and dashboards towards operational excellence and establishing a continuous improvement culture. I also oversee training programs for new employees on all client and compliance topics, designing end user, business and compliance critical for all assigned projects, and providing ongoing client feedback for all uncontrollable and potential areas of improvement. I have successfully implemented COPC