Ahlam Alapa /
Makati City, Philippines
Training and Quality Analyst | Customer Support
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Local Time - 12:54 AM
About Me
Customer Support Specialist with 9+ years of experience in healthcare SaaS, healthcare e commerce, and healthcare global support environments. Expert in community management, multi channel customer support email, chat, phone, social, escalation handling, quality assurance, and CRM tools. Proven ability to improve customer satisfaction scores CSAT, reduce average handle time AHT, and build scalable support processes. Skilled at cross functional collaboration, knowledge base management, and workforce training.
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$6/hr
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$ 0
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