Agustin Acob

With over the years of experience in IT support and system integration, I am a Technical Support Engineer at Switch Media, where I manage the end to end ingestion and manipulation of media content using sophisticated content management systems.

As a Certified Six Sigma Yellow Belt CSSYB, I apply the principles of quality improvement and data analysis to streamline the workflow of multiple processes, resulting in faster issue resolution, higher customer satisfaction, and lower operational costs. I also collaborate closely with cross functional teams, particularly with the Software Engineering team, to strategize mitigation and resolve issues promptly.

My passion for technology and innovation drives me to proactively monitor platform performance using advanced dashboards and monitoring software, executing scripts and disaster management protocols to ensure system stability. I also conduct daily production verification testing and health checks, meticulously logging bugs in mobile/w