About Me
Worked in Genpact from[removed]as a Process Developer
Process Developer Oct 2015 to Aug 2020
Genpact Jaipur
GENPACT
Genpact is a global leader in transforming and running business processes and operations
including those that are complex and industry specific. Genpact began in 1997 as a
business unit within General Electric –and this heritage has contributed to deep
understanding of process.
Worked in NBS Process UK Nationwide Building Society, managing the customer
accounts. Consolidations and Bonds.
Managing Transactions, Validating customer profiles, Consolidating Accounts for
customers, Taking care of OLAs operational level agreement and SLAs service
level agreement, Do Quality Checks of the processed cases.
Extra Initiatives: Managing BOD and EOD reports & Cheque Bankage, Maintaining
Leave tracker, Maintaining Branch track, Helping other SMEs in allocation of cases
which are in the pending queue.
SME Trained and mentored employees to maximize team performance.
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