Adriana Mena
La Libertad, El Salvador
Professional Virtual Assistant
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About Me
My name is Adriana Mena, I am from El Salvador located in Central America. I am a native Spanish speaker with a 7 years experience in the call centre industry as a customer service, tech support, sales and collections agent, I am a very detail oriented person looking to learn as much as I can to improve every day. I am a very detailed oriented person who enjoys talking to people, to help them but most of all to solve their issues and to clear their concerns.
I have also worked as a virtual personal assistant for over two years now. I am a firm believer of the idea to treat people the same way we want to be treated in a polite, unique and empathic way so the customers can feel comfortable enough to be helped.
In my experience I've learned to not assume what a person wants or needs, instead I ask the right questions in a timely manner, listening or reading to what they are trying to communicate and address their problems to finally solve them.
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