, India
Technical support engineer, web designing, translation
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Local Time - 07:38 PM
About Me
Greetings,
As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot PC/Laptop/workstation hardware to assist customer with problem isolation and resolution.
Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.
Provide root cause analysis for customer's storage appliance failure.
Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.
Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.
Strong technical expertise and knowledge of IT industry
Experience of providing technical support and training to users
Outstanding troubleshooting ability and mastery in hardware and software
Skilled in analyzing, configuring, and installing desktop
Excellent documentation, record tracking, and data securing skills
Ability to update desktop with changes in the technology
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$2/hr
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