
About Me
Results driven Customer Support Specialist with a strong background in B2C, SaaS, and fintech customer operations. I bring extensive experience delivering top notch support across chat, email, and ticket based workflows, ensuring fast, accurate, and customer centric resolutions.
Skilled in industry leading tools such as Zendesk, Intercom, Freshdesk, Slack, and Jira, with hands on experience supporting users in digital payments, virtual accounts, transactions, product features, account issues, and general platform functionality within fintech platforms.
I have a proven track record of resolving conflicts, handling complex customer issues, and consistently exceeding CSAT targets. I thrive in fast paced environments, manage multiple priorities with ease, and bring strong problem solving and communication skills that elevate the overall customer experience.
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$10/hr
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