About Me
I am a professional customer service personnel with strong passion for excellent customer experience and prompt query resolution for great customer satisfaction. A dedicated team player, experienced in the use of CRM tools and MS Excel.
I have worked in the call centre of a telecommunications and edtech company handling in bound and out bound calls, chat support, telemarketing, and customer retention. I developed great communication, problem solving, team player, phone handling, active listening, and time management skills. I constantly came out top 3 in my team in quality assurance evaluation while I was working at the telecommunications call centre and I was the go to person for my team lead on customer support related issues at the edtech call centre. I also had the opportunity to develop marketing skills to up sell and cross sell products to my customers relating with them professionally.
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