About Me
Hi there,
I am Maryanne, a customer support specialist who thrives on using critical thinking and creative problem solving skills to help customers. I just finalized a “customer experience” course on Alison to enhance my skills further.
I am proficient in chat and CRM platforms, as a self starter I enjoy managing/ prioritizing different projects to find patterns and trends that drive strategic decisions.
In my previous employment, I worked with the product team to analyze customer data and provide valuable insights. Together, we streamlined documenting protocols and reduced errors by 25%. I also played a key role in transitioning to a new CRM software, which helped us reduce reporting errors by 30%.
Apart from work, I enjoy a good book and volunteering at my local children church. I also keep up to date with the latest customer support CRM trends because, well, its just exciting to see how technology can enhance the customer experience.
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$10/hr
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