About Me
I am an experienced Engineer with 6+ years’ experience in On prem and Cloud IT infrastructures, hardware and software technical support, deploying and managing robust and scalable cloud infrastructures, with flexible problem solving approach. I have achieved high levels of customer satisfaction, with a CSAT score of 4.8 out of 5, and maintained a 99.99% SLA compliance, 99.96% equipment uptime, 99.54% team KPI, and 96% individual KPI in meeting business expectations. I also received a 99% effective communication weighted score, and maintained a 0.00% customer churn rate, while increasing the customer trust index from 65% to 90.85%.
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$30/hr
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