Lagos, Nigeria
B2B and B2C Customer Success Specialist with 4 years of experience.
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About Me
I am an industrious and fast forward thinking professional with 4 years of experience working in fast pace business environments, handling strategic planning, and committed to building durable and sustainable customer relationships to increase profitability and drive business growth. Results driven, resilience to achieve daily operational goals and focused on maximizing execution productivity.
My experience as a Customer Success Specialist and an Issue Resolution Analyst at Eden Life has been marked in compliance with my skills in risks management, acting as a point of contact to assigned customers, gathering feedback and following up with all complaints raised and ensure they are all resolved within the stipulated SLA.
I am very proficient with the following communication tools such as Gmail, Slack, Zoom, Fresh chat, Intercom, Asana, CRM, Microsoft suites, Google suites, HubSpot. I am passionate about leveraging my skills to help businesses achieve their goals.
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