About Me
I have extensive experience in customer support, specializing in delivering exceptional service through multiple channels, including phone, email, live chat, and ticketing systems. My expertise includes handling customer inquiries, troubleshooting technical issues, resolving complaints efficiently, and ensuring customer satisfaction. I have worked with tools like Intercom, Zendesk, Freshdesk, and Salesforce to streamline support operations.
I excel in problem solving, active listening, and conflict resolution, ensuring a seamless customer experience. Additionally, I have experience in training new team members, maintaining a help center with FAQs and knowledge base articles, and analyzing customer feedback to improve support processes. My goal is always to enhance customer retention and satisfaction through proactive and empathetic support.
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$2/hr
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