Abdul Wasay

Technical Support: I aid users who encounter technical issues with hardware, software, or network systems. This could involve troubleshooting problems, diagnosing issues, and finding solutions to ensure systems are functioning smoothly.
Service Engineering: I’m involved in the installation, configuration, and maintenance of IT infrastructure, such as servers, routers, switches, and other equipment. This could also include setting up and maintaining software applications and ensuring they operate correctly.
Customer Interaction: I interact with end users or clients directly, either in person, over the phone, or through remote support tools. Communication skills are important here to understand and address their concerns effectively.
Problem Solving: My role requires strong problem solving skills to identify issues, analyze root causes, and implement solutions efficiently. This might involve researching technical documentation, consulting with colleagues, or testing different approaches.