Aayesha Musande

Hello, I am a dedicated Jira Support Specialist with hands on experience in resolving Jira tickets and supporting LOS Loan Origination System users.

I currently work as a support specialist where I handle daily Jira tickets, analyze issues, provide solutions, and coordinate with technical teams to ensure timely resolution. I am experienced in ticket triage, incident management, service requests, and user support.

My skills include:

Jira ticket handling and resolution

Jira Service Management JSM

LOS system support

Incident, problem, and request management

SLA tracking and escalation

User communication and documentation

I focus on clear communication, fast response time, and quality work. My goal is to help clients reduce ticket backlog and improve their support process.

I am looking for part time or freelance Jira support work to support my family, and I am committed to delivering reliable and professional service to every client.

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