About Me
Managing the Service Delivery for finance customer support
Stakeholder Management for British Council across globe for 115 counties
Managing People and Resource across SSC finance by keeping a control on the work which have been allocated to them which should be completed within SLA.
Managing the Quality of work by doing audit
Governance & Reporting for SSC and British Council finance. Preparing weekly and monthly dashboard and sharing with the Stakeholder
Responding and resolving the queries from suppliers and internal customer employees of BC within agreed timelines.
Dealing with accounts payable queries related to payments
Managing the complaints and compliments which we receive in the form of CSAT for SSC finance from across globe.
Allocation of the work after doing the analysis
Keep a check on the SLA of the requests to avoid breaches
I have worked on various CI Continual Improvement projects like automation on SAP and service now portal, customer effort
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$47/hr
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