Aadil Malim

As a Zendesk Consultant with extensive hands on experience in Zendesk and an ex Zendesk employee, I’ve successfully optimized Zendesk’s functionalities to transform customer support and enhance customer experiences. Managing a portfolio worth over $7 million in ARR, I’ve ensured client success through strategic support by customizing workflows, automating ticket management, and enabling advanced reporting to deliver efficient, personalized service.

Beyond operational improvements, I focus on crafting seamless customer journeys. By integrating Zendesk with other platforms, I’ve enabled organizations to gain valuable insights, strengthen customer relationships, and achieve measurable improvements in satisfaction and retention.
I take pride in improving response times, empowering support teams, and enhancing customer satisfaction through strategic system designs and integrations. My goal is to deliver scalable, customer centric support ecosystems that drive business growth and exception.