Raysons Solutions is a Call Center in India delighted to have the opportunity to work with your organization with a sole purpose to provide end to end customer service to its clients.
We have already made our mark with our “Out of box” approach and looking forward to establish a healthy corporate relation.
Some of Our Services
This is one of the top call center services that ensure direct client communication are being on solar appointment from past years.
Cross Selling and Up-selling
Cross selling and up-selling helps in the expansion of the client's market, thereby facilitating growth.
Market Research & Survey
We offer extensive research services which enable you to attain business excellence.
Product or Service Promotion
We provide extra-ordinary product promotional support to customers through Tel-services.
Lead generation means creating or generating the prospective consumer interest into affiliate marketing product or services. We have professionals to give you leads that will boost your sales.
Email and Chat Support
We provide management of client's email traffic on behalf of our clients.
B2B Lead Generations
Merchant Cash Advance is a b2b outbound sales project. Our initial job is to find clients who are interested in getting a loan for the advancement of their business, can be located anywhere in the USA.
We are generating quality leads for our clients to get better opportunities for their business .
• Building the new era: join the world growing experienced leading chain, hold our hand to excel.
• Right-shoring: We generally maintain a balance among work and types that can be outsourced overseas.
• Technological innovation: Adopt new techniques to enhance the growth of organization.
Integrated BPM Approach
Our Integrated Business Process Management (BPM) approach provides business solutions which help organizations to increase the co-relation between technologies. The focus is on-
• Building strong technology, efficient, KPO based customer centric processes in order to have a skilled & capable customer experience.
• Reducing the disturbances and short comings through continuous process improvement.
• Enabling cost reduction through system & process automation.
Raysons Solutions is offering customized voice services to our clients throughout US, U.K. and Australia with specialized manpower. We maintain ratio of 80:20 our 80 percent of manpower have call centre working experience.
we have got a robust infrastructure to manage campaigns for our clients. We can MANAGE and SETUP an outbound services for clients across various industry segments. Our agents are proficient and well trained at handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generations, sales and collections, etc.
Services we offer in Outbound.
INBOUND & OUTBOUND SERVICES
MARKET RESEARCH / SURVEY
Major campaigns we worked on
Social Media Marketing
B2B Lead Generations
B2C Lead Generations
UK Landline / Broadband B2C both
USA Survey and B2B both.
we have 1000 sq ft of space available spread. The whole area is ready as a warm-shell (air conditioning up to AHU) with 24X7 powers backup. To ensure 24 hours uninterrupted power supply, we have adequate Generator back up.
We have biometrics system for entry and exit which help us in security and attendance purpose.
Bandwidth: We use 4MB bandwidth.
Predictive Dialer: We use predictive Dialer for the best results.
Voice recording: We have server based voice recording system.
Human Resources. The Human Resources function is strongly entrenched in the Business Processes of the company. We believe in a transparent and open culture as it regards its HR Practices.
Data Protection Act..
Our major benefit is that we work under DATA PROTECTION ACT. Which give the trust to our clients for long term business association.
OUR SPECIALIZATION. We use specified manpower for our different projects which make us best moreover we have very streamlined training process
we take best quality measures which help us to get success on our campaigns.
1. • Automated Predictive Dialer Solutions
2. • Computer Based Telephony
3. • Enhanced Interactive Voice Response Integration
4. • Automatic Call Distribution
5. • Highly Visual user Interface
6. • Agent, Supervisor, Administrator Station
7. • SQL Database Integration
8. • Multiple Simultaneous Campaign Management
9. • Full and Partial Call Recording
10. • Call Monitoring, Coaching, Conferencing and Text messaging
11. • Call Transfer , 3 Way Transfer and Hold facility
12. • Call and Agent Reporting
13. • Voice messaging
14. • Modifiable Music and Message Options
1. • Servers from IBM
2. • Workstation from latest Brands
3. • Networking Active Components from "DLINK"
4. • Wireless Solution on "DLINK"
5. • VoIP solution on QSOL Server
6. • Networking Passive Component from "AMP"
1. • Database Server on "Windows 2003 Servers" and MS SQL
2. • WorkStation on Window XP"
3. • Firewall Solution
4. • "Asterisk" as VoIP Gateway
1. • Floor Power Backup on "APC Silicon (20 KVA)"
Thanks & Regards
Vishav Dev Ray
India Contact| +91 97790 80009
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