VICIDial - Contact Center Solution for

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What you will get

I am Top Rated Freelancer in Upwork. I believe in providing quality work..

We are working on VoIP and Vicidial / Asterisk based solution since last 8 years.

We have done similar projects as per the requirement mention in Job Description.

Following are few sample projects & services in our product portfolio.

Project -1
Managing Asterisk Support & Consulting:
i. Asterisk Modification
ii. Asterisk Installation & Configuration
    Configurating Extensions
    Configurating MeetMe Conference
    Configuration of Routing Calls
    Configuring Zap Channels (T1 / E1, FXO, FXS Card configuration)
    Configurating and Troubleshooting Of SIP / IAX account of VoIP Provider
    Configuring VoiceMails
    Configuring ACD, Call Queus
    Solving NAT Problems

iii. Custom IVR Design
iv. DialPlan Programming
v. Enchance Call Capacity

Implemented FreePBX solution for  many customers. The biggest deployment is for 1000 extension in one of the township where houses & offices are located.

Project -3
Doing integration of Asterisk/Vicidial with 3rd Party CRM.

Past Integration with vtiger CRM which we did for other client:

=>  MySQL table allocation between Vtiger and ViciDial allowing for Account to be used from Vtiger to create lists to dial in ViCidial and all leads dialed from ViciDial.

=> Vtiger Auto Login from ViciDial

=> VTiger User Synchronization with ViciDial

=> ViciDial Campaign, List & Leads Import Synchronization with VTiger

=> Click to dial from CRM must have a separate pop up for agents to disposition calls/leads allowing

=> ViciDial Call Back Synchronization with vTiger Calendar

=> PBX Manager management (Call recording integration with vTiger)

We had deploy vicidial with  more than 100+ centers across the globe and having expert knowledge of running domestic / international with inbound / outbound base services..

We have work on similar projects for Asterisk/Vicidial like:

Integrating Asterisk with Telco network like PRI, Analog, GSM Gateway. Also we are expert in security voip based asterisk server by using Fail2ban, TCPWrapper & Iptables rules.

We had deploy vicidial with  more than 100+ centers across the globe and having expert knowledge of running domestic / international with inbound / outbound base services..

Below are some of our additional tasks which will give you more confident to work with  us.

Have deployed more than 200 callcenter over the Globe with Predictive Dialer (using Vicidial / GoAutodial) Also deployee Multiserver Setup of Vicidial as per below details

Total No. Of Seats 150
2 Asterisk Server
1 Database Server
1 Web Server

On Vicidial Multi Server Setup we split the load to the servers so that it can accommodate more agents in your asterisk server (this setup is in production with 150 agents on 1:2 ratio dialing full recording) and at the same time make it more stable compared to a single server setup.

In this way it can also understand well how each server works and what you need.

SMS / EMAIL integration in Vicidial / GoAutodial

SMS / Email functionality to be integrated in Dialer for customer communication. Once agent terminate the call he/she has an option to send pre-define SMS/EMAIL to customer which was drafted by Manager.

Click2Call in CRM

ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to your contact centre.

Also implemented click2call with vTiger & 3rd Party CRM along with call recording.

Setup Voice Broadcasting System

Elision Voice Broadcasting is the ideal solution for sending voice broadcasts to all your contacts with Pre-Recorded voice message.

Send message broadcasts to 1 or 100,000 contacts in just a few minutes.

Easiest way to Connect Directly with Millions of Potential Supporters Nationwide!
The Most Powerful Sound in the World!!! A Ringing Smart Phone stops people and demands attention!!!!

Lead Generation via Misscall Process

Elision Missed Call service is a completely automated web based platform that enables you to create business lead, feed backs, voting campaigns, awareness campaigns.

Where to Use Misscall:
=> Mobile Number Verification:
=> Forget/Retrieve Password:
=> Support/Sales:
=> Cash On delivery:
=> Call Back Service:
=> Website registrations:
=> Miss call to Contest &Voting:
=> Miss Call for Feedback:
=> Discount Coupons:

We need to discuss your requirement in detail to provide you better solution.

Below link will give you more idea on our work for vicidial & vtiger integration:

What the Seller needs to start the work

We would reqiured client server access to make it install, Support and training

About the Seller

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