Greetings from Onion Insights!
We are seeking your help to aid ROYAL ENFIELD improve their Customer Experience! We are the Market Research Partner of Royal Enfield and we are looking for proud owners of a ROYAL ENFIELD Bike, like yourself, who would help us understand the ground realities of the ROYAL ENFIELD service centres.
Who are we?
Onion Insights Pvt. Ltd. is a market research company, established in 2009, headquartered in Mumbai, India. We have an international presence in about 35 countries and help companies around the world get unbiased feedback from Customers like you to help them improve the Customer Service offerings. We do this with the aid of Mystery Shopping programs. Know more about us on our website and our social media pages: Instagram | Twitter | Linkedin
What is Mystery Shopping?
Mystery shopping is a method used externally by market research companies to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The Mystery Shopper's specific identity and purpose are generally not known by the establishment being evaluated. Mystery Shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints, or behaving in a certain way, and then provide detailed reports or feedback about their experiences.
In case of ROYAL ENFLIED, you will be asked to pose as a potential Customer and enquire about specific bike models at their Stores and/or get your Royal Enfield Bike serviced to gauge the quality of customer service provided at the ROYAL ENFIELD Service Centre. Post your visit, you will have to provide all your feedback on an objective questionnaire which will be made available to you.
Interested already? Go ahead and register with us as a Mystery Shopper in 3 simple steps:
1) Visit www.onioninsights.info and sign up as a New Shopper - Select your country of residence and proceed to enter your basic information and sign up. It's that easy!
2) Do ensure you check your Inbox/Spam Box for our system generated verification email. After verifying your email address, log in again and complete the details requested in the 'Extended Shopper Profile' - including the Bank Details/Paypal details to enable us to pay you for your assignments.
3) Once you have completed these steps, send us an email with your contact details and Shopper ID generated to [removed] join the bandwagon of Mystery Shoppers from around the world, helping improve Customer Service, one Mystery Shop at a time! Look forward to working with you!