Germany

Hello,
We offer a job that requires that you can fluent speak and write in german language. We will proof your german skills before you can start with the job. If you cannot speak german please don't continue reading here - go ahead and visit the next lead, thanks.&nbsp;
We are looking for a 1st level support remote employee. This is what you do
<ul>
 <li>working in our Ticketsystem (N-Able Manager)&nbsp;</li>
 <li>Dispatch the incoming Tickets to their queues</li>
 <li>Solve simple Tasks that come in by Ticket (as example: Backup scripts are opening tickets when something went wrong, your job is to investigate what happens and then resolve the ticket or forward it to 2nd Support for further investigation if required)</li>
 <li>you are working on simple data entry tasks (for example: If we have a new customer all assets need to be inserted into our systems, you will get training before you do it)</li>
 <li>Customer Service on phone (you will answer partly our support hotline and open tickets based on the issues the caller is telling you (this requires fluent skills in german language)</li>
</ul>
The job is part time for the beginning and if it works well we will expand to full time.

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GERMAN SPEAKING   1st level technical support needed

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