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Ecommerce Customer Support

  • Posted at : 1 month ago
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3 /Hr

Estimated Hours - 10
Budget
107
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We are looking for customer support assistants who can converse in both English & Malay, to help us deal with everyday online e-commerce operations which includes but not limited to
Customer service / chat / emails
Processing orders / updates of spreadsheets documentation
Returns / cancellation management
Confirmation and tracking of shipments

Relevant additional tasks deemed necessary will be assigned from time to time

You can access the customer chat systems / work from your home so long as you have internet

As we are inviting multiple candidates for this offer, we have 2 working slots and you will be shortlisted for either morning slot 10am-12pm or evening slot 4pm-6pm everyday (Singapore time) from Monday to Friday.

So total working hours per week is about 10 hours from Monday - Friday

This offer will be paid on weekly basis and if we find you are competent for the job we shall continue hiring you on weekly basis until the time we find you suitable for full time employment at our company

We’ve been running our business for more than 5 years and will want to hire on a long term basis.

With that said we are not looking for short term employees and will terminate contract If given such scenarios
You are making too many mistakes.
Doing Unethical things ie cheating, dishonest work that will reflect poorly or negative impact on our business
You don't reply to your emails or other communication chats in a timely manner.
You do not abide by the terms of a written SOP or oral agreement.