Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service
questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s
complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, expediting correction
or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
[Work Hours & Benefits] Here is where you can highlight working hours and benefits
specific to your company. This is another chance to sell potential
applicants on things like overtime or seasonal availability. You should
also list any benefits that set your firm apart, like paid vacation time
or family leave, commuting credits, and childcare reimbursements.
Customer Service Representative Qualifications / Skills:
Education, Experience, and Licensing Requirements:
University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in particular industry, preferred
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