Compare Proposal

Nothing to compare.

Customer service representative for online shop

  • Posted at : 6 days ago
  • Post Similar Project
10 /Hr

Estimated Hours - 3
Budget
101
Proposals
704
Views
Open
Status

Posted By -

A

0.0
Projects Posted : 1
Projects Paid : 0
Services Purchased : 0
Total Spent :
0
Feedbacks : 0 %

Project Details show (+) hide (-)

International E-commerce project Medical online shop in Iraq and ME. We are hiring a Customer Service Representative to manage customer queries and complaints. Your location - IRAQ. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. You will have flex timetable with remote work and flexible workplace.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels (email, calls, online chat (WhatsApp, Viber, Fb)
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • General education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.

Your Job Feed