Belmark Inc desires a Customer Service Representative who can carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. The handling of customer orders in the manner, which adheres to company procedures, is an important responsibility. Other responsibilities include phone duties, scheduling, and other clerical duties as directed by the Administrative Manager.
Essential Duties And Responsibilities
Process and input all customer orders.
Generate all related paperwork and necessary information required for customer work orders
Check all orders for special requests with the Traffic and Operations Departments
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities :
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Gather and maintain all data and records relative to shipping and receiving activities.
and follow-up to ensure changes are made.
Enter and verify data regarding customer orders, shipments, receipts
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Effectively correspond with customers as required.
Prepare any reports concerning customer service as required by supervisors.
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
We offer a one week training for new employees and also flexible work from home opportunity