Handling outbound calls speaking professionally Respond to basic customer queries
Have basic understanding of researching required information using available resources
Handle and address customer complaints / issues Classify the calls based on their importance as per defined criteria
Identify and escalate priority queries
Follow up customer calls where necessary
Qualification: Bachelor (or above) , 0-2 years of call handling experience ,proficient in relevant computer applications MS -Office, Internet applications. Keen to learn customer service principles and practices.
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