• Handling outbound calls speaking professionally Respond to basic customer queries
• Have basic understanding of researching required information using available resources
• Handle and address customer complaints / issues Classify the calls based on their importance as per defined criteria
• Identify and escalate priority queries
• Follow up customer calls where necessary

Qualification: Bachelor (or above) , 0-2 years of call handling experience ,proficient in relevant computer applications MS -Office, Internet applications. Keen to learn customer service principles and practices.