We are an
Australian business that promotes replacement parts, auto accessories and
reconditioned parts of vehicles listed by the wreckers across Australia.
Our mission is to
employ people who reflect the diversity of our customers and ensure we promote
Auto Parts of all the wreckers offering increased sales across Australia.
About the role
will be the face of the business and the first
point of contact for all customers. Working within a professional environment
and with a strong ability to multitask,
you will be an integral part of this organisation. You will take pride in your
customer service abilities and enjoy chat support
as your career focus.
currently are looking for 1 person who helps us with the chat support
position (6 days per week), Working hours- 9 AM to 6 PM AEST (Australian Eastern
Standard Time) is a unique opportunity for an individual with outstanding
customer service skills to join the team.
What you will bring to the role
candidate will work with high efficiency and exhibit a real passion for the
role and the customer experience. We expect you to perform at a high standard and be a strong ambassador
for the brand. In this busy and diverse role,
your tasks and responsibilities will include, but will not be limited to:
Offering Live Chat Support in a professional and courteous manner. (No Tele-Support needed)
people with enquiries.
problems that arise on jobs.
with customers when issues arise on jobs.
monitoring the website and sales.
sorting and sending out emails to customers.
and Blog writing
Skills & Experience:
customer service experience.
communication skills (verbal and written).
be a quick learner.
management skills and the ability to work as part of a team.
administration and/or accounts receivable.
working knowledge of CRM System
English verbal communication skills and a demonstrated ability to engage with
written and computer skills for the creation of plans and programs.
technical writing experience.
This is a great full-time opportunity for a highly-skilled Content, a creative
and technical writer who will have full autonomy to develop their career
further. We have ambitions in the near future
to expand the business globally and want you to grow with us.
you are the right person for this role, please send through a message with your current CV and a cover letter that addresses the above criteria.
“Our goal for you is to develop you into a
Business Manager and you will help grow business.”
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