Task is to choose two change tools, and critically evaluate their usefulness to effect change for BOTH a
manufacturing company and a service company.
The available change tools to evaluate are:
Socio-technical system approach
The organisation development school
The learning organisation
Business process re-engineering
The high-performance work organisation.
Evaluation should resolve the question “Are these change tools appropriate, not
appropriate, or partially appropriate to change both a manufacturing company, and a
service company?” along with an explanation of how you reached that conclusion.
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