Task is to choose two change tools, and critically evaluate their usefulness to effect change for BOTH a
manufacturing company and a service company.

The available change tools to evaluate are:
 Socio-technical system approach
 The organisation development school
 The learning organisation
 Lean production
 TQM
 Business process re-engineering
 Best practice
 The high-performance work organisation.

Evaluation should resolve the question “Are these change tools appropriate, not
appropriate, or partially appropriate to change both a manufacturing company, and a
service company?” along with an explanation of how you reached that conclusion.