Hello there - I am looking for part-time work and may eventually be interested in full-time work from home. I currently work on a Support Team and do minor-troubleshooting, data entry, and emails have done minor chats in the past for a fast-growing call center. I commute about 3-hours a day and would prefer to spend my time in a work-from-home environment. Some programs I use daily are: gmail, dms, shipwire, slack, teleopti, ups campusship, and zimbra...

My name is Ornella Shaw and I believe I would be an exceptional addition to your team! People do make the difference, as my years of experience in the industry has demonstrated on many occasions that providing excellent service and going above and beyond for a client can have a lasting and positive impact on their life and their experience with the company....

Summary of Experience Over 6+ years of experience in application development, software support, troubleshooting, bug —fixing, testing, enhancement and maintenance in IVR Application for Bharti Airtel IVR project. Involved in initial stage of project development which involves customer interaction and freezing the initial requirement and coordinating with customers and internal teams during project Migration. Possess good control over Avaya OD Orchestration Designer version 6.0, 7.0, 7.1,7.2 Proficient in AAEP 6.0 and 7.0,7.1,7.2 Proficient in Nortel MPS1000 and Nortel peripro IVR application development tool Acquired good knowledge in TOMCAT Application Manager. Experience in developing and CRM integration for Computer Telephony CTI. Troubleshooting Call Manager using RTMT and Traces. Experience in Voice User InterfaceVUI for designing IVR Applications using AVAYA OD, and AAEP ,POM...

Key Skills and Knowledge Hardware: Avaya Route Switch - Fujitsu, HP, & Dell hardware – Cisco, Avaya UC & Nortel routers, switches, UC equipment, and WAPs Laptops: HP, Dell, IBM, Acer, Mac Servers: Cisco CUCS, HP, Dell Software Proficiencies: MS Office 2010 suite, Visio, CAD3, Netformx, Wireshark, Cisco CUCM, Avaya SM suite, OS: Windows 7, Vista, XP, 2000, ME, 98, 95, NT, Unix NOS: VMware vSphere 5.5 Apps: Microsoft Active Directory, Exchange 2010, VMware vSphere, Cisco Jabber, Cisco CCW, Avaya Communicator, Avaya One Source, Avaya Designer, Nortel UC apps. Certifications: MSISE – Master of Science in Information Systems Engineering - expired CCNA, Fujitsu 9000 series, NCDS - Nortel Certified Design Specialist, ITIL V.3 Project Experience *Provided lead Engineering services to deploy and support one of the world’s largest hotel chain’s Contac Center in Arizona. I performed designs, planning, and upgrades of 60 legacy Nortel core PBXs to new releases such as Nortel 81C...

Just a laid back chick with a wonderful husband and beautiful baby girl. He is disabled and unable to work, so he stays home with our 9 month old. While that saves us a bundle in child care, I am finding it very difficult to pull us out of debt and need something to supplement my income....

I am a Senior Support Engineer with up to 6 years of experience in a IT/Telecom industry. I have substantial background in Physics, with an ability to work with little or no supervision. I serve as an Avaya Certified Support Specialist with ability to coordinate and manage resources under timely and successful project completion. I have also acquired knowledge around Avaya Telephony solutions voice and data services going through a professional consultative approach. Having deep knowledge of the working principle of communication systems, I have in previous years carried out support, installation and maintenance of windows servers, virtual machines, Local Area Network and Wide Area Network as well as design and implement. I have managed several IP telephony and video conferencing installation projects for expansion of newly acquired facility for small, midsize and large enterprise telephony solutions across Africa...

Experienced with scripting and automation. Also i have some experience with web programming. Technical Skill Set: - Python, Flask - API based applications - Administrate Operating Systems: Linux, Solaris, Windows Server 2003-2012r2 - Programming Languages : Shell scripting, Python, Java - Web / Application Server: Tomcat 5/6/7, Apache httpd - Git, SVN, Redmine - Web programming skills: HTML, CSS, Wordpress - Automation tools: Ansible, rundeck. 4 years experience with VOIP RELATED PRODUCTS: Avaya Experience Portal 6/7 Avaya Aura Avaya Orchestration Designer/Dialog Designer IVR Also, Overall 2 years of experience in development of Web and Java SE Technologies. Hands on experience in Core Java, Servlets, VoiceXML, JDBC. Knowledge of Eclipse tool for the development of java projects....

I am Marj Vergara and been working for 10 years and 6 months as Technical Engineer in a IT Industry. Working as Presales / Technical for 3 years and 6 mos....

I am a customer service professional with over 20 years of experience. I look forward to utilizing my expertise to benefit your organization....