More than 9 years of experience in the IT Industry, mainly with AVAYA Products, this includes Avaya IPT and Avaya CC & UC, Avaya Scopia and Cisco Security, Microsoft System Administration & Structured Cabling. Draft and submit to customer documents related to Avaya installation. Provide incident and problem management for Avaya product infrastructure. Conduct and plan maintenance activities and which can involve time to time system upgrade and system patch or firmware upgrades. Monitor Avaya products alarms and take appropriate actions to proactively resolve troubles. Conduct direct end user support for recommending, provisioning, troubleshooting, upgrading and changing ownership of telecom user devices Skilled with AVAYA ECG, SMB, Midmarket Systems, CCR, ACCS, IPOCC, Scopia and data networking & Security products. Outstanding organizational, time management and team leading skills including the ability to multi-task, prioritize, and manage increasingly complex issue...