I am Oscar I have more than 7 years working with avaya products at the installation level support and troubleshooting. Installations of PBX Communicacion Manager In my work I have had the opportunity to install from the beginning, having to install the System Platform operating system, Communication Manager, with their respective updates Then syncreonization with the media gateways g700, g430, g450 and all MM and TN cards for the g650 I have done the system configuration at user level, vdn, vectors, trunks CO, SIP, H323, E1 And ending with the implementation in the client's offices with the installation and update of the phones to finish with the implementation Installations of PBX IP OFFICE In my work I had the opportunity to perform the installation from the beginning here I had the opportunity to make the designs looking for the best solution for the applications received After receiving the components I made the connection of the cards to then make the updates to the la...

2011 was when my BPO journey started as a Customer Service Representative in a Telco account, being a consistent top performer lead to a promotion as a Supervisor for a Billing line of business LOB way back[removed]On the same year, I was selected to manage Chat Subject Matter Experts, ensuring Operations will have support/coverage during the account’s hours of operations. Account got closed last 2015. Luckily, I was transferred to a financial account and started over as a Customer Service Representative. June 2016 was when I joined Workforce Management Team WFM as a Login Admin Analyst, responsible for login provisioning/de-provisioning, maintaining headcount files for the clients. After 6 months, my WFM career progressed when I moved up as a Scheduling Analyst for a Financial account. Currently in charge of scheduling analysis and providing staff recommendations to meet service center goals....

Professional working with Avaya Telecom Solution and have 8 years experience in different IT products and Solution. Working in different area like Microsoft, Data Network, Wireless Solution, Call Center Recording, SMB, Open Sourse PBX Solution FREEPBX - ELASTIX - ISSABEL etc....

I had experiences with Employee Relations, Compensation and Benefits, Recruitment, Timekeeping and Payroll. Also, my experiences with international firms have made me develop and improve my time-management, decision-making and project management skills. Above and beyond my experience and capabilities I have been commended for consistently exceeding company goals and standards. I am willing to undergo training and guarantee to not waste your investment. I can start immediately....

I am a Senior Support Engineer with up to 6 years of experience in a IT/Telecom industry. I have substantial background in Physics, with an ability to work with little or no supervision. I serve as an Avaya Certified Support Specialist with ability to coordinate and manage resources under timely and successful project completion. I have also acquired knowledge around Avaya Telephony solutions voice and data services going through a professional consultative approach. Having deep knowledge of the working principle of communication systems, I have in previous years carried out support, installation and maintenance of windows servers, virtual machines, Local Area Network and Wide Area Network as well as design and implement. I have managed several IP telephony and video conferencing installation projects for expansion of newly acquired facility for small, midsize and large enterprise telephony solutions across Africa...

Can work on Any Avaya products SM, SBC, CM, IP office etc related configuration/design work....

I'm a voice network and audio editor engineer, audio editing is one of my top skills which is oart of daily job. I know alot about voice and its properties so i can handle audio quality to make it easy to be heared. Arabic is my native language so i can record voice messages in arabic....

1.A result oriented professional offering 4 year of experience on Avaya with domain expertise in IT industry. 2. Responsible for Configuration, monitoring and troubleshooting of Avaya Voice Network related products in a call centre environment. 3. Call flow management , adjunct integration, GatewayG650, G450, Server S8300, S8700, S8800 and administration of Avaya CM, CMS, AES,AAM. 4. Basic knowledge of Avaya SM and SMGR. 5. Working on Nice NIM 4.1 and Engage Call recording solution. 6. Dynamic carrier with strong leadership, prob;em solving and planning skills....

I have extensive Avaya CMS Supervisor experience particularly in analyzing and designing custom tailored reports. I've also used ECHI to perform more in depth analysis on call trends. Sample reports are available upon request....

Avaya Solutions, Application Programmer and professional service...