<h2>What is Communications as a Service?</h2><blockquote>Communications as a Service (CaaS) is communications offered as an on­demand service over the internet. This model allows vendors to develop, host and operate software, hardware and telecommunications and offer these as a service to clients.</blockquote>Communications as a Service (CaaS) provides Software as a Service (SaaS) for communications. There is no standard specification as to what is included in CaaS. Implementations vary. CaaS could include unified communications, broadcasting, individual calls (voice and video), conferencing (voice and video), voice over IP (VoIP), messaging, and so on.<span>Agents only need a computer, a headset and a broadband connection to answer inbound or outbound calls seamlessly anywhere – from home, abroad, or in an&nbsp;<br>office or call center environment.</span><h2>What is VoIP?</h2><span>Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies that deliver voice communications using IP networks. The equipment to convert, compress and translate analog voice signal to digital IP packets for transmission by VoIP is complex, but VoIP is scalable and efficiencies increase with volume. You need, however, the right amount of bandwidth to ensure voice&nbsp;<br>quality.</span>On top of this, you will still need adequate bandwidth to perform other tasks, such as email, browsing the web, document exchange, etc.&nbsp;on a VoIP platform.What is VoIP: Useful Terms<ul><li>VoIP&nbsp;refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company's network.</li></ul><ul><li>IP telephony&nbsp;encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.</li></ul><ul><li>IP communications&nbsp;includes business applications that enhance communications to enable features such as unified messaging, integrated contact centers, and rich-media conferencing with voice, data, and video.</li></ul><ul><li>Unified communications&nbsp;takes IP communications a step further by using such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simply all forms of communications, independent of location, time, or device. (Learn more about unified communications.)</li></ul>What is VoIP: Service QualityPublic Internet phone calling uses the Internet for connecting phone calls, especially for consumers. But most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using their own networks, companies have more control in ensuring that voice quality is as good as, if not better than, the services they would have previously experienced with their traditional phone system.<h2>What is a Softphone?</h2>A softphone are IP­based telephones that lets you make calls over the internet from a computer or other smart device. As the name would imply, it is a piece of software that acts as a phone interface, allowing you to dial phone numbers and carry out other phone related functions via a screen (PDA or Computer) using your mouse, keypad or keyboard. Conversations usually take place through a headset or a microphone and computer speakers. Some softphones connect to a private branch exchange (PBX) through a local area network (LAN) to control or dial an existing hardware phone.<h2>What is a&nbsp;“Call Center In The Cloud”?</h2><blockquote>“ In The Cloud” refers to cloud or Internet ­based computing. &nbsp;Cloud computing is a relatively new consumption and delivery model for Information Technology (IT) services using Internet Protocol (IP).&nbsp;</blockquote>Over the internet, software or communications services can be provided as a service on demand. &nbsp;Through the cloud, users can access the technology infrastructure that these communications services require without having to invest in, build, manage, support or even understand the complexities of the IT equipment required.<span>Call Center or Contact Center Services, delivered through the cloud as a<br>service. These hosted call center services allow companies to avoid the capital expenditure and IT staff required to purchase, manage and maintain an in­ house premise­ based call center solution, are scalable and flexible, and offer the latest in call center technology.</span>

Communications as a Service

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